Frozenonxex

Return Policy

Last Updated:

We want you to be satisfied with your purchase. If you're not happy, we offer a 30-day return policy for unopened products.

1. Return Eligibility

To return a product, it must be:

✓ Returned within 30 days
✓ Unopened and unused
✓ In original packaging
✓ With proof of purchase

Note: For health and safety reasons, we cannot accept returns of opened or used supplements.

2. How to Return

Step 1: Contact Us

Email help@frozenonxex.world within 30 days with your order number

Step 2: Get Authorization

Wait for return authorization and instructions

Step 3: Ship Item

Package securely and ship to provided address

3. Refund Process

Once we receive and inspect your return:

  • Refund processed within 5-10 business days
  • Refund to original payment method
  • Product price refunded
  • Original shipping costs refunded (if item defective)

4. Return Shipping

Defective Items

We cover return shipping

Change of Mind

Customer pays return shipping

5. Damaged Items

If you receive a damaged item, contact us immediately with photos. We'll arrange a replacement or full refund.

6. Your Consumer Rights

This policy does not affect your statutory rights under UK consumer protection laws. You have the right to cancel within 14 days of receipt.

Return Questions?

Email: help@frozenonxex.world

Address: 128 Dock Rd, Tilbury RM18 7BJ, United Kingdom