Frozenonxex

Privacy Policy

Last Updated:

At Frozenonxex, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit frozenonxex.ddd.

1. Who We Are

Data Controller: Frozenonxex

Registered Address: 128 Dock Rd, Tilbury RM18 7BJ, United Kingdom

Contact Email: help@frozenonxex.world

We are the data controller responsible for your personal information.

2. Information We Collect

We collect information that you provide directly to us:

Personal Information

  • Name and contact details
  • Email address
  • Order information
  • Communication preferences

Automatically Collected Data

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

We use your personal data for the following purposes:

Order Processing

To process and fulfill your orders

Communication

To respond to your inquiries and provide customer support

Service Improvement

To improve our website and services

Legal Compliance

To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill our contract with you
  • Consent: When you give us permission
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with UK and EU laws

5. Data Sharing

We may share your information with:

  • Service Providers: Payment processors, delivery services, email providers
  • Legal Authorities: When required by law
  • Business Transfers: In case of merger or acquisition

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as necessary:

  • Order Records: 7 years (UK tax requirements)
  • Marketing Data: Until you withdraw consent
  • Website Analytics: 26 months
  • Customer Inquiries: 3 years

7. Your Rights

Under UK GDPR, you have the right to:

✓ Access your personal data
✓ Correct inaccurate data
✓ Request data deletion
✓ Restrict processing
✓ Data portability
✓ Object to processing
✓ Withdraw consent
✓ Lodge a complaint with ICO

To exercise your rights, contact us at help@frozenonxex.world

8. Security

We protect your data using:

  • SSL/TLS encryption
  • Secure servers with firewall protection
  • Access controls and authentication
  • Regular security audits

9. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

10. Changes to This Policy

We may update this policy from time to time. Check this page regularly for updates.

Contact Us

Questions about your privacy? Contact us:

Email: help@frozenonxex.world

Address: 128 Dock Rd, Tilbury RM18 7BJ, United Kingdom